01. Policy Context
This Refund Policy describes the conditions under which Vedansh Academy ("us", "we", or "our") will process refunds for course purchases, mock test subscriptions, or classroom enrollments.
Please read these guidelines in conjunction with ourTerms & ConditionsandCancellation Policy.
02. Refund Eligibility Standards
Refund processing depends strictly on the nature of the learning package and your resource utilization rate:
| Product Type | Refund Status | Exemptions / Notes |
|---|---|---|
| Virtual Courses & Mock Tests | Non-Refundable | Valid only if an accidental purchase refund request is made within 48 hours and 0 video contents are viewed. |
| Physical Classroom Batches | Partial Refund | 10% registration charge is non-refundable. Remaining coaching fees refundable only before batch start date. |
| E-Books & Test Answers | 100% Non-Refundable | These items are instantly downloadable. No refund applications entertained. |
03. Fair Usage Policy
System Logs & Fraud Detection
We actively track dashboard actions including video player session timestamps, PDF open triggers, and question attempts. If user records indicate that a substantial amount of coursework has been accessed or digital materials downloaded before file-claiming a refund, we reserve the right to deny the claim and permanently suspend the offending account for policy abuse.
04. Settlement Timelines
- Method: Refunds are credited straight to the card or bank channel that executed the original payment. No manual cash, check, or third-party bank modifications are supported to prevent billing fraud.
- Duration: Once a refund request is approved in writing by the Vedansh Academy Admin board, processing and credit routing takes between 7 to 10 banking working days.
- Deductions: Third-party payment gateway transaction commissions (usually 3% of order amount) are deducted from the final refunded sum.
05. Refund Contact Channel
All formal requests for refunds must be sent to:
OFFICIAL RESOLUTION EMAIL
vedansh.naveen@gmail.comREQUIRED DATA IN REQUEST
Full Name • Enrolled Gmail/Phone • Date of Purchase • Transaction ID (from bank statement or Razorpay invoice pdf) • Specific Reason for Request.